Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at sales@noliftfabworks.com.

Return Shipping 

Custumers are responsible for all return shipping costs. Return shipping labels and commercial invoices are not provided by No Lift Fabworks.

Non-Refundable Fees 

Original shipping costs, brokerage fees, customs duties, import taxes are non- refundable. Customs duties and brokerage fees are assessed by government border agencies and carriers upon import. We do not collect or retain these fees, so we are unable to refund them. (You can submit a claim directly with US Customs to recover duties paid on returned goods).

Refund Processing

Refunds are issued for the purchase price of item only, after the product is returned to our shop and inspected.

Refund Eligibility on Refused Packages 

Refused or abandoned packages are non-refundable. If a package is successfully returned to us, any original shipping costs, return freight charges, and carrier refusal fees will be fully deducted from any store credit or partial refund issued.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Custom Made-To-Order Items

Custom fabricated or personalized orders are Final Sale ( non-refundable unless defective).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@noliftfabworks.com.